Shipping & Delivery
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 48 hours after the order is placed. The manufacturer then processes the orders, which takes up to 5 business days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to your doorstep, after the manufacturer processes the order. After processing and leaving the warehouse, items usually take between 10 to 20 business days to arrive after the shipment date. We do apologize that shipment delays may occur if the package sent requires customs clearance/inspection, or due to transportation delays caused by the carrier service.
All orders can be tracked by entering the tracking code included in the shipment confirmation email on the following websites;
- https://www.sf-express.com/cn/en/dynamic_function/waybill/ (Only for Orders shipped with the carrier S.F. Express)
*Note to all customers regarding COVID-19
In light of the current global situation, our first priority as a company is to keep our employees, clients, and communities safe. As a result, our distribution centers are currently operating with reduced staff, strict hygiene protocols and exhaustive ongoing sanitation. The same protocols are currently being observed by many local shipping carriers around the globe, resulting in potential processing and shipment delays of up to 25 business days.
We continue to prioritize the safety of both our customers and colleagues, and thank you for your continued patience during these unprecedented times.